Black Orchids (www.blackorchids.co) owns and operate this Website. This document governs your relationship with www.blackorchids.co. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire Website.
All of our items must pass a thorough quality checking process before they are deemed suitable for retail. In the unlikely event of a manufacturing defect, please write to firstname.lastname@example.org with sufficient information and evidence, inclusive of images and proof of purchase. Upon receipt we will investigate the matter and determine whether the fault is due to a genuine manufacturing default. Contact must be made within 7 days of purchase.
All matters concerning and incidental to any offer or agreement for the purchase and sale of goods from Black Orchids shall be governed by English law and the English courts shall have jurisdiction in all such matters. Please be advised that orders delivered outside the EU may be subject to local taxes, import duties or customs charges. Black Orchids is unable to accept responsibility for charges levied by other countries.
The intellectual property rights in all of the content (including photographic images) made available to you on or through this Website remain the property of www.blackorchids.co and are protected by copyright laws and treaties around the world. All such rights are reserved by www.blackorchids.co. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
In order to contract with www.blackorchids.co you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. www.blackorchids.co retains the right to refuse any request made by you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to such changes.
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. All measurements are approximate, but every effort is made to ensure they are as accurate as possible. Unless otherwise stated, sizes are Extra Small, Small, Medium, Large and Extra Large (Click on the size guide for more details).
Whilst we try and ensure that all details, descriptions and prices that appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods that you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Prices are subject to change without notice. Prices are inclusive of VAT (where applicable). Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
All Goods are subject to availability - we may not be able to supply your order. We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from: the product ordered being unavailable from stock, our inability to obtain authorisation of payment, the identification of an error within the product information etc. If there are any problems with your order we shall contact you.
48 hours special delivery service guaranteed by 1pm
Cost of Product
Cost of Product
Cost of Product
Up to £30
Up to £30
Up to £199
Signed for and tracked £15
£30 - £50
£30 - £99
World Zone 1 and 2
Signed for and tracked £20
£50 - £100
£100 - £150
£150 or over
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
Black Orchids take complaints seriously and operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments. Please send your complaints to email@example.com
All requests for a refund or exchange must be made within 7 days of receiving your order. All goods must be returned within 7 days of the refund/exchange request.
Please note, in the case of a full refund being requested, all complementary items received within the package must also be returned. If your item was a part of a promotional package, for e.g. Buy one get one free; the free item must also be returned, otherwise, the cost of the free item will be deducted from the refund amount initially due.
It is at the customers’ discretion which service they use to return the items. All International Returns must be sent using a shipping service where the item(s) returned can be tracked. Black Orchids is not responsible for any postage costs incurred for returning any item(s). We cannot accept any responsibility for items damaged in transit.
In the interests of hygiene and health & safety, we have a strict no refund/exchange policy on all of our earrings and hijabs/scarves. We will only offer a refund for garments and accessories, which are unused, in perfect resalable condition with the Black Orchids Tags still attached.
Postage costs from the initial purchase will not be refunded unless there are proven instances of a severe manufacturing defect or as a result of fault on the part of Black Orchids. The import duties or taxes are charged from your own customs office which you should pay when importing goods, this is not a payment to us, and all the tax duties are buyer’s responsibility, we will not accept the responsibility for customs costs charged. Refunds will be credited to your original method of payment within 3/4 working days upon receiving the returned item(s). We will only accept returns that have been authorised by Black Orchids.
If for any reason you wish to obtain a refund/exchange of a Black Orchids garment or accessory, please email us at firstname.lastname@example.org or email@example.com.
These terms and conditions do not in any way affect your statutory rights.
If your item(s) appear to be damaged upon arrival, please contact us within 48 hours of receiving your goods, by emailing firstname.lastname@example.org with sufficient images and details of the problem. The matter will be referred to our Quality Control Team, that will put forward a solution based on the circumstances surrounding the related transaction.
You agree to indemnify, defend and hold harmless www.blackorchids.co, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
www.blackorchids.co shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.blackorchids.co.